Booking Policy

Hairloom Booking and Cancellation Policy

If you are unable to attend your appointment, please call the salon 24 hours prior to your appointment.

If you cancel your appointment with less than 24hours notice given, you will be charged 50% of the service cost.

If you cancel last minute or fail to inform us that you will not be attending your appointment (no show) you will be charged 100% of the service cost. Please note that we do send reminder texts (where a number has been supplied), it is your responsibility to remember the time and date of your appointment to avoid” no shows” or late arrivals.

We do try our best to accommodate late arrivals, however, it is not always possible, especially during busier periods.

All bookings not made through our online booking app a deposit of 50% of the appointment is required.

Deposits are non-refundable with less than 24-hour notice and (no shows) will have the full charge applied to your next appointment made.

All extension deposits are non-refundable due to the colour match
consultation for everyone is individual.